ORANGE BROADBAND??

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goonerchamp
Posts: 167
Joined: 28 Jun 2005 12:18
Location: Sydenham, Sydenham where the f**k is Sydenham

ORANGE BROADBAND??

Post by goonerchamp »

Is anyone else in the area having "issues" with orange broadband?? - I have had my modem for 3 weeks and been able to surf for 3 days - I have been on the phone to the customer services team on numerous occasions and they are saying there is an issue at the local exchange (Sydenham exchange Crystal palace park road I'm guessing) - has anyone else had issues or heard of problems at this exchange or are they just fobbing me off - I might have to start popping to the dolphin for my dinner drink and internet soon if they don't sort something out. :roll:

Cheers

C.
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The Eagle
Posts: 314
Joined: 18 Feb 2006 06:19
Location: Sydenham

Re: ORANGE BROADBAND??

Post by The Eagle »

goonerchamp wrote:Is anyone else in the area having "issues" with orange broadband?? - I have had my modem for 3 weeks and been able to surf for 3 days - I have been on the phone to the customer services team on numerous occasions and they are saying there is an issue at the local exchange (Sydenham exchange Crystal palace park road I'm guessing) - has anyone else had issues or heard of problems at this exchange or are they just fobbing me off - I might have to start popping to the dolphin for my dinner drink and internet soon if they don't sort something out. :roll:

Cheers

C.
Freeserve/Wanadoo/Orange or what ever they call themselves this week have probably the worst customer service you can get. They use any excuse do not get back to you and are absolutely hopeless. In the last few months I know 3 people who have switched from them, purely because of their appalling aftercare service. My advice to you is if you are out of contract with them is to switch (migrate) to another ISP. There are also some good offers about
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dickp
Posts: 567
Joined: 7 Jan 2005 14:39
Location: Cardiff

Post by dickp »

They're running fine over here in Lawrie Park, and at 8mb as promised. The quality of their talk service is rubbish though - I'm going back to BT!
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stuart
Posts: 3680
Joined: 21 Sep 2004 10:13
Location: Lawrie Park
Contact:
Contact stuart

Post by stuart »

I have about 100 business clients covering most of the major broadband ISPs. Sadly they ring me when they can't get mail, webpages or anything sensible from customer service.

Freeserve/Wannadoo/Orange has displaced BT Openwound as the ISP of despair. Whether it is the change of management, brand or going LLU (putting their own equipment into BT exchanges) is the cause - I do no know. What I do know is that Freeserve has transformed itself from one of the best narrowband ISPs to one to avoid.

A journey paralleled by their mobile division ...

Stuart
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