Hi, hope it's OK to post this here. I work for the independent transport user watchdog. We have been doing loads to try and work with Southern/Thameslink and get the sometimes dire train services back on track.
One of the things we have found useful in getting Gov't ministers and others to pay attention, is showing the human impact - beyond the statistics, basically. We've got a travel diary app to help us get this info (and we're currently doing a £100 prize draw for anyone who completes 25 entries on it before October 19).
To download the app, e mail transportfocus@populus.co.uk and our research agency will send you a login ID and instructions on how to access the app. Anyone who logs 25 or more entries by October 19 will be entered into a prize draw for £100 cash.
If you want to read more about what's been going on, what we are doing, and to follow the regular updates with stories from the app, it's all here: http://www.transportfocus.org.uk/home/s ... timetable/
Thanks in advance if you're able to help!