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Seriously there should be a way to get compensation. Their inability to understand the problem is frankly amazing. The thing is every time one contacts them about it they want you to go through the exact same basic procedure which is the only thing they know how to do, in spite of anything you may ...
We have had the exact same problem since March 17 as well. It's driving us crazy and making us lose money. Yesterday's morning and for a while today it was better, but as soon as I say, "finally!" it drops and just keeps trying to load sites forever. It's terribly annoying because sometimes it works ...